Terms and conditions

1. Scope

These terms apply to the use of this website and to all services provided by ProTrain to its clients, whether in person at our office in Marrakech or remotely. When you sign a quote or a service agreement with us, its specific conditions prevail over these general terms where they differ.

2. Who we are

The services are provided by PROFESSIONAL TRAINING COMPANY, trading as ProTrain, a limited liability company (SARL) registered in Marrakech under number RC 38067 (ICE 001635262000095), with its registered office at Apartement N° 10, 2ème étage, Immeuble E, Résidence Al Hadika Al Kobra, Rue Ibn Aïcha, Guéliz, Marrakech 40000, Morocco. Full company details are available in our legal notice.

3. Our services

Depending on your project, our support can include:

• orientation and advice on destinations, programmes and institutions;
• preparation and follow-up of applications to universities and schools;
• preparation for language tests and language courses;
• help with preparing your student visa file;
• help with finding housing and preparing your arrival.

The exact services you receive are those described in your quote or service agreement.

4. Consultations

Some consultations are free and others are paid. We tell you which applies, and the price when there is one, before you confirm your appointment. If you cannot attend, please let us know as early as possible so we can offer the slot to another student.

5. Quote and agreement

Before any paid service starts, we send you a written quote or service agreement stating the services included, the fees, the payment schedule and, where relevant, the main deadlines. The service starts once you have accepted it in writing and paid any deposit it requires.

6. Fees and payment

Our fees are stated in Moroccan dirhams (MAD) in your quote and are payable according to the schedule it sets out. [À VÉRIFIER: accepted payment methods and the tax treatment of fees]

Unless your quote says otherwise, our fees do not include amounts charged by third parties, such as application or registration fees, tuition fees, language test fees, visa and visa centre fees, translations and certifications, travel, insurance or housing costs. These are paid by you, directly to the organisation concerned or through us when you ask us to.

If a payment is late, we may suspend the service until it is settled, after informing you. We are not responsible for a deadline missed because of that suspension.

7. Cancellation and refunds

You can end our support at any time by informing us in writing. Amounts corresponding to work already carried out remain due. Third-party fees already paid follow the refund rules of the organisation that charged them. [À VÉRIFIER: ProTrain refund policy for deposits and fees paid in advance]

8. Your commitments

To give your project every chance, you agree to:

• give us complete, accurate and up-to-date information;
• provide only authentic documents. Any false or altered document puts your application at risk and ends our support without refund of work already done;
• send the documents we ask for and reply to us within the time limits we give you;
• tell us promptly about any change in your situation or any decision you receive from an institution or a consulate.

Applications submitted with incomplete or late information may be rejected. We are not responsible for the consequences of information or documents that are missing, inaccurate or sent late.

9. No guarantee of admission or visa

ProTrain commits to an obligation of means, not of results: we put our experience and care into advising you and preparing your files. Admission decisions are taken by universities and schools, and visa decisions by the consular authorities of the destination country. They are independent of ProTrain, and we cannot guarantee a particular outcome or processing time. A refusal does not, in itself, entitle you to a refund of fees for work already carried out.

10. Students under 18

When the student is a minor, a parent or legal guardian must approve the quote or service agreement and is responsible for the commitments and payments it includes.

11. Use of this website

The information on this website is general guidance on studying abroad. Admission requirements, fees and visa rules are set by institutions and authorities and change regularly, so always check them with the official sources or during a consultation. When you use this website, you agree not to:

• submit false information or information about another person without their consent through our forms;
• attempt to access parts of the site or our systems that are not public, or disrupt their operation;
• copy or reuse the content of the site in breach of our intellectual property.

Links to external websites are provided for your convenience. We have no control over those sites and are not responsible for their content.

12. Intellectual property

The texts, logo, layout and graphic elements of this website, as well as the documents and advice materials we give you, belong to ProTrain unless stated otherwise. They are provided for your personal use and may not be reproduced or distributed without our written permission. Details are given in our legal notice.

13. Liability

ProTrain is liable only for direct damage resulting from its own fault in carrying out the services. We are not liable for decisions, delays or errors of universities, schools, test centres, consulates, visa centres or other third parties, nor for events beyond our control. Nothing in these terms limits the rights you have under the mandatory rules of Moroccan law, in particular Law No. 31-08 on consumer protection.

14. Personal data

We process your personal data in accordance with Law No. 09-08. The data we collect, why we use it, who receives it and your rights are described in our privacy policy.

15. Complaints

If you are not satisfied with our services, write to admin@protraincompany.com or send a letter to our registered office, describing the issue. We will acknowledge your complaint and look for an amicable solution with you.

16. Changes to these terms

We may update these terms to reflect changes in our services or in the law. The version that applies to your support is the one in force on the date you accepted your quote or service agreement. The date of the latest version is shown at the top of this page.

17. Applicable law and disputes

These terms are governed by Moroccan law. If a dispute cannot be resolved amicably, it will be brought before the competent Moroccan courts.